Frequently Asked Questions
Select a question category below.

 Purchasing Your MyMathLab Access Code

Where do I purchase the MyMathLab access code?

First, go to the GPC Online Mathematics & Computer Science website, http://www.gpc.edu/olmathcs/, and look up your Textbook info. Make a note of the ISBN for your textbook. If your course requires the Vista MML Student Access Kit, you can purchase this access kit online in one of the following ways:

You can also go to an online shopping site, like http://www.amazon.com and enter the ISBN to search for your materials. You must purchase the item with the same ISBN, otherwise the access code may not work. Warning: neither GPC nor Pearson Education will be responsible if you purchase an access code from any other source and the code does not work for their math course.

 

I ordered my Vista MML Student access code through the link in iCollege, but I did not receive a confirmation or email that the order was received. How do I know if my order went through?

You should receive an email soon after you completed the online purchase. If you do not receive an email within 24 hours, you need to email the Math department chair, Kim Bennett, at Kim.Bennett@gpc.edu with full details of the steps you took to purchase the code. Note: you can use the temporary 15-day grace period to begin your course work immediately.

 

There are two textbooks listed for my course. Which one do I purchase?

For some of the mathematics courses, you can purchase the textbook in addition to the Vista MML Student access kit. You also have the option to purchase just the Vista MML Student access kit. In both cases, you will have access to the e-textbook. Therefore, purchase the textbook plus MML Student access kit if you prefer to have a hard copy of the textbook. Purchase just the MML Student access kit if you are comfortable with just the e-textbook.

 

I am repeating a course. Do I need to purchase a new Vista MML Student access kit?

If the course you are repeating is using the same textbook and edition as the course you took earlier, you do not need to purchase a new Vista MML Student access kit. Log in to iCollege and enter your course.

 If the course you are repeating is using a different textbook or a different edition of the textbook as the course you took earlier, you will need to purchase a new Vista MML Student access kit.

 

How many times can I use a Vista MML Student access code?

Each Vista MML Student access code can only be used once. If you are taking a course that uses the same textbook as your previous course, or if you are repeating a course, you may be eligible for a complimentary replacement code. Go to http://www.mathxl.com/support/georgia.htm to request a complimentary replacement code. Note: you can use the temporary 15-day grace period to begin your course work immediately.

 

I am renting the textbook for my course. Will it have the Vista MML Student access code or do I need to purchase the access code separately?

If you rented the textbook, most likely the Vista MML Student access code is not included, and you would need to purchase the access code separately.

 

I bought my textbook from another bookstore and not the GPC bookstore. Will it have the Vista MML Student access code or do I need to purchase the access code separately?

If you bought your textbook at any other location besides the GPC bookstore, there are three possibilities:

 

I just submitted my form to request a replacement code. How long will it take till I get the code?

It usually takes up to 24 hours to process your form. While you are waiting for the replacement code, you can access your course materials immediately by using the temporary 15-day grace period.

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Using the Temporary 15-day Grace Period

I will not have funds to purchase my Vista MML Student access code till the second week of class. How can I access my course now so that I do not fall behind in my assignments?

 You can get immediate access to your course by using the temporary 15-day grace period. Here’s what you need to do:

You have up to 15 days to purchase your access code. Once you have your access code, enter the code to convert from temporary access to permanent access.

 

Once I ask for the grace period, how long do I have before I need to enter my Vista MML Student access code?

When you request the grace period, you have 15 days to enter you access code. The clock starts to count down immediately after you first request the grace period. Each time you log in, iCollege will tell you how much time is remaining. When you run out of time, you will no longer have access to your course. You must enter your Vista MML Student access code to regain access to your course.

 

I have been using the 15-day grace period, and now I cannot access my course.

When you request the grace period, you have 15 days to enter you access code. The clock starts to count down immediately after you first request the grace period. Each time you log in, iCollege will tell you how much time is remaining. When you run out of time, you will no longer have access to your course. You must enter your Vista MML Student access code to regain access to your course.

 

Will the work I do while using the grace period be saved, or must I redo all of the assignments?

All of the work you do while using the grace period is saved. You do not need to redo any of the assignments or other work you have done in iCollege or MyMathLab. When you enter your Vista MML Student access code, you will continue from where you left off at the end of the grace period.

 

What happens if I do not enter an access code at the end of the grace period?

If you do not enter an access code after the end of the grace period, you will not have access to the course until the access code is entered. During this time, you may miss assignments or deadlines, and you will not be allowed to make up any missed work.

 

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Entering Your MyMathLab Access Code

 

Where do I go to enter my Vista MML Student access code?

 You have to first log in to iCollege and then click the name of your course to enter it. You will be prompted to enter your Vista MML Student access code before you can do any work in your course.

 

What does the Vista MML Student access code look like?

 Your Vista MML Student access code should be made up of six words, and begins with AWWT or AWCT. Your code may also begin with other combinations of letters. If your code begins with WSCMML, you have the code for Course Compass and not Vista MML. Read question 3 below for more details.

 

I entered my access code but the program is not accepting the code.

It’s possible that you purchased the incorrect access code. If your code begins with "WSCMML", then this is the code for Course Compass and not for Vista MML. You will need to request a replacement access code. Go to http://www.mathxl.com/support/georgia.htm and fill out the form to request a replacement access code. In the meantime, you can get temporary access to the course by using the 15-day grace period.

 

I tried to register my access code but the program is asking for a Course ID. Where do I get the course ID?

If you are prompted to enter a Course ID, this means you went to the wrong site to register your access code. Most likely, you went to http://www.coursecompass.com. Your course is accessed through the GPC iCollege site. Log in to iCollege, click on the name of your course, and then go through the steps to enter your Vista MML Student access code.

 

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Working in MyMathLab

 I successfully ran the MyMathLab browser check, but I am still unable to view my homework assignment. How do I get help with this?

You can contact Pearson Customer Support, http://mymathlab.com/student-support, for assistance with this issue, and with any other technical issue with MyMathLab.

 

Where do I go to find my homework assignments?

This will depend on how your instructor designed your Course Home Page. In many of the courses there will be a LEARNING MATERIALS icon on the Home Page. Click this icon and you should see a link to the online assignments on this page. If your Course Home Page is designed differently, contact your instructor to find out where you need to go to find your assignments.

 

I completed all of the homework assignments and am ready to take the quiz. However, I cannot find the quiz. I clicked the link to go to the MyMathLab assignment list but all I see are the homework assignments.

When you are on the MyMathLab assignment page, click the SHOW ALL button at the top of the list of assignments. This will show you all of the homework assignments, quizzes, tests (if any) and you can select the quiz you wish to take.

 

I did not do well on my first attempt on the quiz. What can I do to improve my grade?

After you take the quiz, go to the MyMathLab Gradebook and review your quiz. Look at the questions you missed and rework these on paper so that you can learn from your mistake and not make a similar mistake in the future. If your instructor has allowed more than one attempt on the quiz, be sure to take it again to try and improve your grade. The program automatically counts your highest score, so there is no risk of lowering your grade if you retake a quiz.

When reviewing, the correct answer will be shown and you will use your mouse to “hover” over the answer. You will see “you answered ______”. This will allow you to see how your answer differed from the correct one.

 

What if MyMathLab counts one of my quiz questions as incorrect but I know that it’s correct?

Go to the MyMathLab Gradebook and review your quiz. On the questions you missed, the correct answer will be shown and if you move your mouse over the answer, you will see the answer you entered. This will allow you to see how your answer differs from the correct answer. If you believe that your answer should be counted as correct, click the Ask My Instructor button to the right of the question. Write a brief explanation of why you think your answer should be counted as correct, and send the message to your instructor. Your instructor will review your quiz and respond to you through your GPC email account.

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FAQs developed by Ms. Irene Doo (Instructor, GPC Online Math/CS Department)

Back to GPC Online Dept. of Math/CS Homepage