Important Updates and Announcements Archive:
2010 |
2009 |
2008
| May 17th 2012 |
Web registration for Summer classes ends 5/17! The College will be closed to the public on May 18, 2012, for Staff Development Day. Web registration for Summer 2012 ends May 17, 2012. |
| May 16th 2012 |
Scheduled Downtime for Banner on 5/17! The Office of Information Technology will be performing additional upgrades to Banner starting at 11pm Thursday May 17th and finishing on Sunday May 20th at 6am. During this time, SIS, SIS-Admin and all Banner related services will be unavailable. |
| May 9th 2012 |
Scheduled Downtime for Banner on 5/11! The Office of Information Technology will be performing upgrades to Banner starting at 11pm Friday May 11th and finishing on Monday May 14th at 6am. During this time, SIS, SIS-Admin and all Banner related access will be unavailable. |
| May 8th 2012 |
Phone Services Issue! 1:23pm - Due to a hardware failure, we are experiencing intermitted problems with our telephone services. Some users are not able to receive calls or dial out. OIT is currently working with our service provider to replace the faulty equipment and restore telephone services. |
| Apr 4th 2012 |
Phone System Interruption on 4/5! On Thursday, April 5th beginning at 10:00 p.m., an upgrade will be implemented for the college’s phone system. It is anticipated that the upgrade will be completed by Friday, April 6th at 7:00 a.m. The phone system will not be taken offline all at once, it will occur as rolling outages. |
| Mar 15th 2012 |
Phishing Email! We are receiving a large number of phishing scam emails that indicate your email box has reached its maximum size limit and tells you to click on a link to update your information. THIS IS A HOAX. DO NOT CLICK ON THE LINK. We are working on blocking these emails. In the meantime, if you receive one, please just delete it. GPC will NEVER send you an email asking for your password. So please do not ever click on a link in an email of this type. Doing so will probably cause a virus or other malicious software to be downloaded. Also, never provide sensitive information as requested in these types of emails. If you have accidentally clicked on the link and provided your information, then please change your GPC password immediately at the GetmyLogin page. You should also have your computer scanned for viruses - employees can contact the Service Desk to place in a request and students can go to the Students Downloads page to install McAfee. |
| Feb 23rd 2012 |
Spam Email Message! If you received a message with the subject "Help Desk Support Center" that looks similar to this, it is a spam message and should not be responded to. Please just delete the message. The return address is not a GPC address, it is coming from a different domain: @richardson.k12.tx.us. OIT is working to block this message from coming in, but in the meantime, please just delete the message. We apologize for any inconvenience this may cause. |
| Feb 2nd 2012 |
Spam Email Message! If you received a message with the subject “whatshotatlanta.com mailing list memberships reminder,” it is a spam message. Delete it. Do not open it. Do not click on links in the message. Do not reply to it. |
| Jan 27th 2012 |
Spam Email Message! If you received a message with the subject “Webmail Quota Warnning” (notice the word warning is misspelled), it is a spam message and should not be responded to. Please just delete the message. The return address is not a GPC address, it is coming from a different domain: @cobbk12.org. The email may look similar to this. OIT is working to block this message from coming in, but in the meantime, please just delete the message. We apologize for any inconvenience this may cause. |
| Jan 11th 2012 |
Outlook Mail Issue Resolved! 4:39pm - The Outlook mail issue has been resolved and services restored. We apologize for any inconvenience this disruption may have caused our customers. |
| Jan 3rd 2012 |
Retrieving Login Information! GPC logins for students are available at the GetMyLogin page. GPC/Web, iCollege, SIS, Webmail, and computer passwords are all the same password and can be reset at the GetMyLogin page. Here are some helpful screen captures: Setting Password, Changing Password, Forgot Password. |
| Dec 23rd 2011 |
Regarding Winter Holiday! The Service Desk will be closed from Saturday, December 24th through Monday, January 2nd for the winter holiday. We will resume normal operation at 7:00am on Tuesday, January 3rd. For concerns or questions, please email us or call us at (678) 891-3460 and we will return your call on Tuesday, January 3rd. Have a happy, safe and healthy holiday! |
| Dec 19th 2011 |
Peachnet Upgrade! In an effort to enhance our network connection to our Internet Provider (PeachNet); they will be performing an equipment upgrade. This network upgrade of equipment and services will provide future growth and demand for internet bandwidth. This is a college-wide upgrade that will begin Monday, December 19th 2011, at 10:00 p.m. to Tuesday, December 20th 2011 at 4:00 a.m. Due to the nature of this upgrade, all internet services will be unavailable during this maintenance window. Additionally, all internal and external applications will be impacted; which includes Banner and iCollege. |
| Dec 16th 2011 |
Web Registration Unavailable! Spring 2012 web registration has been turned off today for grade cycle from 7am-4pm. This means that students will not be able to register for classes in the Student Information System (SIS) during this time. |
| Nov 22nd 2011 |
Regarding Thanksgiving Holiday! The Service Desk will be closed from Thursday, November 24th through Sunday, November 27th for the Thanksgiving holiday. We will resume normal operation at 7:00am on Monday, November 28th. For concerns or questions, please email us or call us at (678) 891-3460 and we will return your call on Monday, November 28th. |
| Nov 7th 2011 |
Scheduled Network Outage! In an effort to enhance our network connection to our Internet Provider (PeachNet); we will be performing an equipment upgrade. This is a college-wide upgrade that will begin Tuesday, November 8th, at 10:00 p.m. to 4:00 a.m. and Wednesday, November 9th, at 10:00 p.m. to 4:00 a.m. Due to the nature of this upgrade, all internet services will be unavailable during this maintenance window. Additionally, all internal and external applications will be impacted; which includes Banner and iCollege. |
| Oct 21st 2011 |
Power Outage at Alpharetta Center! 12:53pm - Power should be back up now. 11:53am - Alpharetta Center is experiencing a power outage in the area. Plant Operations is working with Georgia Power to resolve the issue. The center will not be able to receive or send phone calls, email, or connect to Banner/iCollege. We will continue to update as information is made available. |
| Oct 3rd 2011 |
eTime Message! 11:51am - ADP has communicated to the Shared Services Center that the source of the erroneous emails was due to a new process that is currently incomplete, but triggered an email to multiple recipients. ADP has turned off this functionality. Users may continue to receive these emails throughout the day today. The server will need to be rebooted in order to stop them from generating. The Shared Services Center has asked that the server reboot wait until this evening after we are finished working through the payroll processes. Please ignore these erroneous messages. 9:43am - We have reported an issue to ADP where employees are receiving the below email message. As soon as we have an update as to why this message was sent out we will let you know. “The following employee timecards have been erroneously approved. Please check and remove the manager approval for the current pay period.” We regret any inconvenience this may cause and appreciate your understanding in this matter. |
| Sep 15th 2011 |
OIT Maintenance on 9/17 and 9/18! OIT will be performing maintenance on the following Systems:
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| Aug 31st 2011 |
Server Maintenance on 9/4! OIT will be performing maintenance on our web servers this Sunday, September 4, 2011 from 6:00am until 9:00am. Affected systems will include: • Main GPC Website (www.gpc.edu) • Faculty & Staff Pages (facstaff.gpc.edu) • Student Web Pages (student.gpc.edu) • GetMyLogin We will have a temporary web server up during the outage. Other systems, including Email, SIS, SIS-Admin, and iCollege will be available. |
| Aug 17th 2011 |
Student Email Issues! 5:21pm - Student email hosted by Microsoft Live@Edu is experiencing an issue with students not being able to login to their email accounts. We have escalated our ticket with Microsoft and we will issue updates as more information becomes available. |
| Aug 10th 2011 |
Dunwoody Power Issues! 10:00am - Dunwoody is currently experiencing power surges. These surges may cause systems to enter "Windows Repair Mode". If you have this issue, please cancel out of the repair and restart the system. During the restart, the computer may ask how to boot the system. The options that you'll see will be "Safe Mode", "Start Windows Normally", and "Windows Repair". Please select "Start Windows Normally". The system should then return to the login screen. If you have any questions, please contact the Service Desk. |
| Aug 3rd 2011 |
Decatur Data Center Outage on 8/7! OIT will be performing an upgrade Sunday August 7th from 5am until 10am to the Decatur data center power systems. This necessary improvement will replace the aging UPS (uninterrupted power supply) with a new system to enhance the stability and redundancy to the Decatur data center. During the outage employee email will be unavailable. Services like the college website and iCollege will not be affected. |
| Aug 2nd 2011 |
New GPC Wireless! The new wireless network was launched for all campuses on Sunday, July 31. When you connect to it, you will notice that there is a new network identifier or SSID for you to connect to based on your role at the college—faculty/staff, student, or guest. An example of the new SSID is JagTalk FacStaff which is what employees will use to connect to the wireless network. Instructions for connecting from your laptop or mobile device can be found here. |
| Jul 27th 2011 |
SIS Downtime on 7/31! The SIS and SIS-Admin systems will be unavailable Sunday, July 31, 2011 from 6:00am until 12:00 noon for maintenance. |
| Jul 22nd 2011 |
New GPC Wireless! OIT has been working on a new wireless network for the entire college community. After reviewing the current final exam schedules for online and face-to-face, we have decided to launch the new wireless for all campuses Sunday July, 31. Taking into account the students and faculty’s effort to complete the summer semester, we did not want to add any additional change in the network environment until the period of exams and grade posting is finished. |
| Jul 13th 2011 |
SIS Downtime on 7/17! The SIS and SIS-Admin systems will be unavailable Sunday, July 17, 2011 from 6:00am until 12:00 noon for maintenance. |
| Jun 27th 2011 |
SIS and SIS-Admin Downtime on 6/30! SIS, SIS-Admin, and related applications such as GetMyLogin and esams will be unavailable beginning at 5:00p on Thursday, June 30, 2011 due to End of Year processing until after midnight on July 1, 2011. |
| Jun 23rd 2011 |
SIS Downtime on 6/26! The SIS and SIS-Admin systems will be unavailable Sunday, June 26, 2011 from 6:00am until 12:00 noon for maintenance. |
| Jun 17th 2011 |
iServe Feedback! The OIT Department at Georgia Perimeter College is committed to providing excellent customer service – and we are requesting your help in maintaining this goal. You will be receiving a short, random survey for service requests beginning Friday, June 24, 2011. We would greatly appreciate if you would take the time to complete the survey, and let us know how we are doing. We are striving to be responsive to the needs of the College community, and want to make it easy and convenient for everyone to use technology at Georgia Perimeter College. If you have any questions, please contact the Service Desk. |
| Jun 13th 2011 |
Power Issues at Newton Campus! 6:46pm - Power issues at the Newton campus are affecting services such as the phones and network. We are working with Plant Operations and other staff to address the issue. Thank you for your patience. |
| Jun 10th 2011 |
Email Scam! There is an email going around requesting that you click a link and confirm your webmail account information. A sample of the message can be found here. Please do NOT click on the link inside the email or any similar link. If you have accidentally clicked on the link and provided your information, please go to the GetMyLogin page and change your password right away. Also, contact the Service Desk so that a request can be placed in for the techs to check on your machine for any possible Malware. |
| Jun 3rd 2011 |
GPC Web Server Maintenance on 6/4 & 6/5! The GetMyLogin, and Faculty/Staff/Student personal web sites will be unavailable this weekend for maintenance.
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| Jun 2nd 2011 |
SIS Downtime on 6/5! The SIS and SIS-Admin systems will be unavailable Sunday, June 5, 2011 from 6:00am until 12:00 noon for maintenance. |
| May 27th 2011 |
Network and Telephone Outage Clarkston H Building! 10:54am - Due to storm issues from last night, Clarkston H building is experiencing network and telephone connectivity issues that are affecting Admissions and Recruitment. OIT is currently onsite making repairs which will have telephone and internet access unavailable for the next 60 minutes. Clarkston H building should be the only location affected. We apologize for the inconvenience. |
| May 26th 2011 |
Regarding Memorial Day Holiday! The Service Desk will be closed from Saturday, May 28th through Monday, May 30th for the Memorial Day holiday. We will resume normal operation at 7:00am on Tuesday, May 31st. For concerns or questions, please email us or call us at (678) 891-3460 and we will return your call on Tuesday, May 31st. |
| May 19th 2011 |
SIS Downtime on 5/22! The SIS and SIS-Admin systems will be unavailable Sunday, May 22, 2011 from 6:00am until 12:00 noon for maintenance. |
| May 19th 2011 |
Beyond Trust Released! The Office of Information Technology has released a new product named Beyond Trust. It will enable our customers to install and update certain applications and software on their assigned desktop or laptop. We will be using a tiered approach for this rollout. As part of Tier 1, customers now have the capability to install or update without contacting the Service Desk. Please click here for a list of approved applications and software and for instructions on updating or installing. |
| Apr 29th 2011 |
Scheduled Network Maintenance on 5/1! OIT will be conducting network maintenance at the Decatur campus on Sunday, May 1st , 2011 from 7a.m. to 10:00 a.m. The following services will be unavailable on the during this maintenance window: • Access to the GPC Network Resources at the Decatur Campus • Access to the GPC Wireless network College-wide |
| Apr 15th 2011 |
VPN Maintenance on 4/17! Remote access (VPN) will be unavailable for a brief period of time on Sunday, April 17, 2011 from 6:00am until 8:00am due to maintenance. |
| Apr 15th 2011 |
SIS Maintenance on 4/17! The SIS system will be unavailable for brief periods of time on Sunday, April 17, 2011 from 8:00am until 10:00am due to maintenance. |
| Apr 13th 2011 |
Windows 7 Migration Still Occurring! The college-wide migration of GPC computers to Microsoft's latest and greatest operating system, Windows 7, is still occurring. This new operating system includes enhanced features such as easier navigation, more stability, and better security. To help you learn the basics and how to apply them, the 300-page Windows 7 Pocket Guide is available here. |
| Mar 25th 2011 |
Server Maintenance on 3/26 - 3/27! OIT will be performing maintenance on our LDAP server from Saturday, March 26, 2011 at 11:45pm until Sunday, March 27, 2011 at 6:00am. Affected systems will include:
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| Mar 23rd 2011 |
SIS Downtime on 3/27! The SIS and SIS-Admin systems will be unavailable Sunday, March 27, 2011 from 6:00am until 12:00 noon to perform upgrades. |
| Mar 21st 2011 |
Server Maintenance on 03/22 - 03/23! OIT will be performing maintenance on our LDAP server from Tuesday, March 22, 2011 at 11:00pm until Wednesday, March 23, 2011 at 6:00am. Affected systems will include:
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| Mar 8th 2011 |
Alpharetta Network Outage! 3:08pm - Our service provider has resolved the issue affecting the Alpharetta Center. We will continue to monitor the situation. 2:25pm - The Alpharetta Center is currently experiencing an issue with our inter-campus network provider. OIT is working with our service provider to resolve the issue. We will provide updates as more information becomes available. |
| Feb 24th 2011 |
SIS Downtime on 2/27! The SIS and SIS-Admin systems will be unavailable Sunday, February 27, 2011 from 6:00am until 12:00 noon to perform upgrades. |
| Feb 18th 2011 |
Newton Campus Maintenance on 2/20! OIT will be performing network maintenance at the Newton Campus on Sunday, February 20th from 6am-Noon. During the maintenance, there may be intermittent outages at Newton Campus. We do not anticipate any service outages on other campuses. |
| Feb 8th 2011 |
Decatur Datacenter Maintenance on 2/13! OIT will be performing maintenance in the Datacenter at Decatur on Sunday February 13th from 6am-Noon. During this time the following services will be unavailable: Faculty and Staff email, Maximo, Resource 25, Dental Software, Signup and Pharos printing, listservs, web search from GPC websites, Xtender, Windows Media, College webpages requiring login, and departmental fileshares. iCollege, SIS, and student email will be unaffected. |
| Feb 1st 2011 |
Windows 7 College-wide Migration! Beginning February 1st, 2011, OIT will begin its college-wide migration of GPC computers to Microsoft’s latest and greatest operating system Windows 7. This new operating system includes enhanced features such as easier navigation, more stability, and better security. |
| Jan 26th 2011 |
SIS Downtime on 1/30! The SIS and SIS-Admin systems will be unavailable for brief periods of time on Sunday, January 30, 2011 between 6:00am and 10:00am to perform system maintenance. |
| Jan 26th 2011 |
iCollege Access! Many students have not been loaded into iCollege yet depending on when they registered (it can take up to three business days from when you dropped/added or made changes to your iCollege class list to show up). This is normal. Please let your professor know you are waiting to be loaded and see if there are any assignments that you may need so you don’t fall behind. |
| Jan 18th 2011 |
Login Information! Has your password expired and you are unable to use the "change password" link? No problem. Use the "forgot password link" on a logged in PC, answer one of your secret questions and you can reset your password then. GPC logins for currently enrolled students are available at the GetMyLogin page. GPC/Web, iCollege, SIS, Webmail, and computer passwords are now all the same password and can be reset at the GetMyLogin page. Here are some helpful screen captures: Setting Password, Changing Password, Forgot Password. |
| Jan 5th 2011 |
Web Server Maintenance on 1/9! OIT will be performing maintenance on several of GPC's Web Servers on Sunday, January 9, 2011 between 6:00am and 7:00am. The affected web servers will include: • Main Web Server (www.gpc.edu) • Faculty-Staff Web Server (facstaff.gpc.edu) • Student Web Server (student.gpc.edu). The following Web Services should be unaffected during these outages: • Student Information System (SIS) • iCollege • Webmail |