Welcome to Default Prevention!

We are here for you by any means you choose!

Contact Us:    


By Email  - sfsoutreach@gpc.edu

By Phone - 678-891-3535

By Fax - 678-891-3524

Carole Jones, Default Prevention Coordinator   carole.jones@gpc.edu

Default Resolution Group

For questions related to individual loan status and repayment of loans in default and owed to the Department of Education using the following contact information:

Phone:   800-621-3115

TDD:       877-825-9923

E-mail:  drghelp@ed.gov

Web site:             https://www.myeddebt.com/borrower

Office Hours:     8:00am 10:00pm (ET) Monday through Friday. 

                           8:00am 7:00pm (ET) Saturday



Office of the Ombudsman (Federal Student Aid)

The Ombudsman Office is a final resource after individuals look for help through other customer service avenues.  Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder.  Current students should contact their financial aid office first.


When contacting the Ombudsman Office, be ready to :

  •          Identify the problem and the reason behind it

  •          Define expectations

  •          Describe actions already taken to resolve the problem

  •          Supply Documentation to support your position


The easiest way to contact the Ombudsman is to file an on-line assistance request thru www.ombudsman.ed.gov.  Other contact options are:



Office of the ombudsman

US Department of Education

Fourth Floor(UCP-3/MS 5144)

830 First Street NE

Washington, DC  20202-5144


Phone: 1-877-557-2575

TDD:      202-377-3800

E-Mail:  fsaombudsmanoffice@ed.gov

Website:  http://ombudsman.ed.gov