From
time to time students who take online classes at GPC may need assistance
obtaining information or may encounter issues with admissions,
registration,
enrollment, financial affairs, obtaining textbooks, or managing
activities in
their iCollege classes. We always encourage
students to first try
to resolve problems by dealing directly with the offices or individuals
that
are involved. When students have not been able to solve
problems in this
manner, however, the GPC Online Student Success Team is available to
provide
assistance.
Request
for Assistance Form
The
best way to seek
assistance is to submit a Request for Assistance Form. This
form will
provide the GPC Online staff with a record of information that we can
use to help
you. Clicking on
the link below will
take you to the GPC Online Request for Assistance Form.
Please be sure to
fill out the form completely, providing all necessary
information. Once
the form is received, it will be reviewed and forwarded to the staff
person who
can best provide the help that you are requesting. You should expect to
receive
a response within 24-48 hours (weekends and college holidays excluded).
GPC
Online Request for Assistance Form
GPC
Online Student
Services Phone Number
If
your request for assistance is urgent or you prefer to speak
with a staff member, you may phone GPC Online Student Services at 678-891-2805
between the hours of 8 AM and 5 PM Monday-Friday (Eastern Time). GPC
Online
Student Support Services staff will not be available by phone on
weekends or
college holidays.
Technical
Assistance
If
you are experiencing
technical problems, the Request for Assistance Process is NOT the way to
resolve
the problem. Instead you should contact the OSC - Online
Support Center
which provides 24/7 assistance at www.gpc.edu/icollege/help.html
or
the GPC Help Desk (during normal business hours) by
e-mail at servicedesk@gpc.edu
or by telephone at
678-891-3460.
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